Refund policy
RETURN POLICY
We have a 5-day return policy, which means. you have 5 calendar days after order shows delivered to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need proof of purchase. Please note when returning an item you are ONLY ELIGIBLE FOR AN E-GIFT CARD (store credit) for the purchase amount. This will not include shipping and tax fees. Checking for correct measurments and reading every description before purchasing is well advised to reduce customer returns.
To start your return contact us through the Contact Page on BibleBarbieBling.com. Please include the following in your message:
- Name (First and Last)
- Order Number
- Reason for return
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT BE ACCEPTED. Please note you are responsible to pay for all shipping and handling fees.
DAMAGES/FAULTY ITEMS
Unfortunately, we are NOT RESPONSIBLE for any items damaged in transit. Rest assured, all orders undergo a thorough quality check before shipping, and we take pride in securely packing every item.
Please inspect your item(s) upon delivery and contact us immediately if you have received a damaged, faulty, or incorrect item. From the date your order is marked delivered, you have up to 72 hours to contact us with your name, order number, and photo/video evidence of the issue.
Failure to report within this timeframe will VOID any dispute. If dispute is accepted, you will be responsible for all shipping and handling fees. Each dispute is handled on a case-by-case basis, and we carefully consider every claim.
CANCELLATION
Due to our fast processing times, cancellations are only accepted within 2 hours after placing your order, unless the order has already been fulfilled. Please ensure that you double-check all details before completing payment.
ORDER CHANGE
Unfortunately, after order has been placed no changes can be made. Please be sure to double check order to assure everything Is correct from sizing, spelling, shipping information, etc.
REFUNDS
To be considered for a refund, you must first initiate the return process.
All returns are only eligible for an e-gift card (store credit) unless it is determined that we are at fault for sending a defective or incorrect item(s). If upon evaluation, we find that we are responsible for the issue, we will make an exception and process a refund to your original payment method, minus shipping and tax fees. Please note that each dispute is evaluated individually, and a refund is not guaranteed.
We will notify you once we've received and inspected your returned item(s) and inform you whether the refund has been approved. If approved, you will be refunded (minus shipping and tax fees) to the original payment method used during purchase. Please allow 7-10 business days for the refund to appear, depending on your card issuer's processing times. Keep in mind that it may take additional time for your bank or credit card company to post the refund.
If your return is approved but falls outside our 72-hour window for disputing damages or faulty items, or if you are otherwise not eligible for a refund, you will receive an e-gift card for the amount of the returned item, minus shipping and tax fees.
Please note: Any return requests made after 5 days from delivery date are ineligible for store credit and will not be accepted.
For any questions or concerns regarding returns, exchanges, and refunds please contact us through our contact page at www.BibleBarbieBling.com.
We have the right to update our policy without notice for any reason.
TERMS OF AGREEMENT: BY PURCHASING FROM WWW.BIBLEBARBIEBLING.COM, YOU ACCEPT AND AGREE TO ALL TERMS AND SERVICES. YOU ALSO AGREE THAT YOU HAVE READ AND FULLY UNDERSTAND OUR POLICY.